E-government (short for electronic government) is the use of electronic communications devices, computers and the Internet to provide public services to citizens and other persons in a country or region. According to Jeong, 2007 the term consists of the digital interactions between a citizen and their government (C2G), between governments and other government agencies (G2G), between government and citizens (G2C), between government and employees (G2E), and between government and businesses/commerces (G2B).
E-government delivery models can be broken down into the following categories: This interaction consists of citizens communicating with all levels of government (city, state/province, national, and international), facilitating citizen involvement in governance using information and communication technology (ICT) (such as computers and websites) and business process re-engineering (BPR). Brabham and Guth (2017) interviewed the third party designers of e-government tools in North America about the ideals of user interaction that they build into their technologies, which include progressive values, ubiquitous participation, geolocation, and education of the public.
Other definitions are more away from technology as an object, to see them simply as facilitators or instruments and focus on specific changes in Public Administration issues, and in the internal transformation of a Government, is the case of the definition that established the specialist technologist Mauro D. Ríos in the paper "In search of a definition of Electronic Government", he says: "Digital Government is a new way of organization and management of public affairs, introducing positive transformational processes in management and the structure itself of the organization chart, adding value to the procedures and services provided, all through the introduction and continued appropriation of information and communication technologies as a facilitator of these transformations."